Approved HR documents
Upload employee handbooks, leave policies, remote-working rules, onboarding information and internal procedures.
Company-specific AI HR Assistant
Give every employee a trusted HR answer
Let employees ask questions about leave, policies, onboarding and workplace procedures. The AI HR Assistant answers from your company’s approved documents and escalates uncertain requests to HR.
- Your company’s knowledge
- Source-based answers
- HR escalation
Ask HR
Company knowledge assistant
Available
This requires HR approval. I can prepare a request with your
remaining leave balance and the relevant policy.
Ask a question about your workplace…
→
Company-specific
Answers use each company’s approved information.
Source-based
Employees can see which policy supports an answer.
Permission-aware
Information can be limited by employee role and access.
HR escalation
Uncertain or sensitive questions can be sent to HR.
Your policies, your instructions
An AI assistant trained around your company knowledge
Each organisation controls the instructions, approved documents and knowledge sources that the assistant can use when helping employees.
Custom AI instructions
Define how the assistant should answer, which tone it should use and when it must involve a human HR team member.
Policy source references
Show employees the approved document and policy context supporting each answer, rather than providing unexplained generic advice.
Escalation to HR
Route uncertain, sensitive or approval-based requests to HR with the employee’s question and relevant supporting information.
Employee self-service
Help employees find answers at any time without creating another repetitive email, message or support request for HR.
Separate company knowledge
Each customer maintains its own documents, settings and knowledge environment, separated from other organisations.
AI Knowledge Base
+ Upload document
Employee Handbook 2027
38 pages · Updated 12 July
Approved
Annual Leave Policy
8 pages · Updated 8 June
Approved
Remote Working Guidelines
5 pages · Updated 24 May
Approved
Sickness and Absence Policy
11 pages · Updated 3 April
Approved
Company AI instructions
Answer only from approved company documents. Clearly identify the
source. Never approve leave, contract changes or employee exceptions.
Escalate approval requests and sensitive employment matters to HR.
HR remains in control
Configure exactly what the assistant can use and answer
HR teams manage approved knowledge sources, AI behaviour and escalation rules. Updating a policy gives employees access to the latest approved information without rewriting hundreds of separate answers.
- Approve or remove knowledge documents
- Set company-specific AI instructions
- Control which employee groups can access information
- Define questions that must be escalated to HR
- Review policy sources and knowledge updates
How it works
From employee question to trusted answer in seconds
The assistant searches the company’s approved knowledge, identifies the most relevant policy context and determines whether HR involvement is required.
01
Employee asks
The employee submits a workplace question from the employee experience.
02
Knowledge is checked
The assistant searches approved policies, documents and company instructions.
03
Answer and source
A clear response is provided with the supporting company policy or document.
04
Escalate when needed
Approval requests, uncertainty and sensitive matters are referred to HR.
Secure company knowledge
Designed for controlled and responsible HR information
Company documents, employee access and AI behaviour should be managed through clear controls rather than an unrestricted public chatbot.
Keep each customer’s AI instructions and documents in a separate environment.
Only information approved by the organisation should be used for employee answers.
Control which employees, managers and HR users can access different information.
Keep HR involved in sensitive decisions, exceptions and approval-based requests.
Frequently asked questions
AI HR Assistant explained
An AI HR Assistant helps employees find answers to workplace questions using
approved company policies, documents and instructions. It can reduce repetitive
HR enquiries while escalating matters that require human review.
The intended HR SYSTEM approach is company-specific. Answers should be grounded
in approved organisational documents and instructions rather than unrestricted
generic internet information.
Companies can prepare employee handbooks, leave policies, sickness procedures,
remote-working guidance, onboarding information, workplace rules and other
approved HR knowledge.
The assistant can explain relevant policy and prepare information, but approval
decisions such as leave exceptions, employment changes and sensitive HR matters
should remain with authorised managers or HR.
The assistant can explain that reliable approved information was not found and
offer to escalate the question to HR with the relevant employee context.
Yes. Each organisation should be able to configure its tone, approved sources,
prohibited actions and escalation rules according to its own HR processes.
Give employees faster answers without removing HR from the decision
Build a company-specific HR knowledge experience using approved policies, clear source references and responsible escalation to your HR team.
Company-specific knowledge · Source-based answers · HR escalation